Jetsons AIJETSONSAI

Privacy Policy

Last updated: 7/10/2025

1. Introduction

Jetsons AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist service, including our website, mobile applications, and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, phone number, business details)
  • Payment information (processed securely through Stripe)
  • Business configuration data (hours, services, pricing, intake questions)
  • Custom AI agent settings and prompts

2.2 Information from OAuth Services

When you connect third-party services, we collect:

  • Google Account: Basic profile information (name, email, profile picture) when you sign in with Google
  • Google Calendar: Calendar events, availability data, and calendar metadata to enable appointment booking functionality

2.3 Call and Communication Data

  • Call recordings and transcripts (stored securely)
  • SMS messages sent and received
  • Client contact information (names, phone numbers, addresses)
  • Appointment details and service requests
  • AI-generated summaries of interactions

2.4 Automatically Collected Information

  • Device information and browser type
  • IP address and location data
  • Usage analytics and performance metrics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our AI receptionist service
  • Process calls and messages on behalf of your business
  • Schedule appointments in your connected calendars
  • Generate AI responses and summaries
  • Process payments and manage subscriptions
  • Send service-related notifications
  • Improve our AI models and service quality
  • Comply with legal obligations

4. Google Calendar Integration

Our Google Calendar integration requires explicit consent. By connecting your Google Calendar, you authorize us to:

  • Read calendar events to check availability
  • Create new calendar events for appointments
  • Update existing events when rescheduling
  • Access calendar metadata (timezone, working hours)

We use OAuth 2.0 for secure authentication and never store your Google password. You can revoke calendar access at any time through your Google Account settings or our dashboard.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Including ConvAI (voice AI), Twilio (SMS), OpenAI (language processing), and Google Cloud (infrastructure)
  • Your Authorized Users: Team members you've granted access to your account
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers or acquisitions

6. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Secure authentication protocols
  • Regular security audits and monitoring
  • Limited access controls for personnel
  • Secure data centers with physical security

7. Data Retention

We retain data for as long as necessary to provide our services:

  • Active account data: Retained while your account is active
  • Call recordings: Retained for 90 days unless otherwise requested
  • Analytics data: Retained for 24 months
  • Deleted account data: Removed within 30 days of account closure

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Revoke third-party integrations

9. HIPAA Compliance

While our service may process health-related information during calls, we are not a HIPAA-covered entity. Healthcare providers using our service remain responsible for HIPAA compliance. We recommend reviewing our Business Associate Agreement if you process protected health information.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns, contact us at:

  • Email: privacy@jetsons.ai
  • Phone: 1-800-JETSONS
  • Address: Jetsons AI, Inc.
  • 123 AI Boulevard
  • San Francisco, CA 94105

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

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